This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please read it carefully.

Options CIL is required to give you this Notice of Privacy Practices to comply with the regulations established under federal and state laws. This notice is intended to describe your rights, and to inform you of the ways we may use and disclose your protected health information.

Health Information About You
Options CIL may gather or obtain health information about you from different sources in order to provide you some of our services. Some examples of when we may need to obtain health information about you are to:

  • Make sure you are eligible for our services;
  • Help you transition from a nursing home;
  • Help you reintegrate into the community;
  • Help you choose housing and modifications that may be needed;
  • Assess your ability to work, or
  • Help you advocate with your doctor or other healthcare professionals, among other instances.

Your Rights
You have the right to:

  • Request a restriction on certain uses and disclosures of your information, however, we are not required to agree to any requested restrictions;
  • Obtain a copy of our Notice of Privacy Practices in an accessible format upon request. To ask for a copy of this Notice, please contact the staff member working with you or our Privacy Officer. You may also obtain a copy of this Notice on our web site: www.optionscil.org;
  • Inspect and obtain a copy of your medical information that we maintain;
  • Request to amend the medical information that we maintain. We may deny your request in some cases, for example, if we did not create the record, or if it is accurate and complete. If your request is denied you may write a statement of disagreement and require it to be included with all future releases of your protected health information;
  • Request communications of your protected health information by alternative means or alternate locations;
  • Revoke your authorization to use or disclose protected health information except to the extent that action has already been taken;
  • Receive an accounting of disclosures made of your protected health information, and
  • Receive notification of a breach of unsecured protected health information.

You may exercise any of your rights by communicating in the way that works best for you. Feel free to communicate in the format of your choice (example: a tape-recorded request).

If you get services from Options CIL under the authority of another agency, they may require that we refer you to them in order to exercise your rights regarding protected health information.

How Options CIL May Use or Disclose Your Health Information 
We may use or disclose protected health information without your permission for purposes described below. Not every possible use or disclosure is listed.

  • Services: We may use and disclose your protected health information to provide you with our services. For example, we may give your protected health information to service coordinators, job coaches, interns, or volunteers who are involved in providing you with services and are required to know some of your protected health information in order to provide you with those services. We may also give your protected health information to other organizations working with us that are also providing services to you so they have the information they need to serve you. But, we will only provide those organizations your protected health information if they agree in writing to protect that information like we do. We will provide them with only the minimum amount of your protected health information required.
  • Payment Functions: We may use or disclose protected health information about you to collect payment for the services you receive, and to coordinate benefits. For example, we may give information about you to Department of Healthcare and Family Services or the Department of Human Services so they will pay us for services we provided to you.
  • Operations: We may use and disclose protected health information when necessary to operate Options CIL’s programs and make sure all consumers receive quality service. For example, we may use information for quality assessment and improvement activities, legal services, audit services, and fraud and abuse detection programs.
  • Required by Law: We may use and disclose your protected health information as required by State or Federal law.
  • Public Health: We may give your protected health information to public health authorities to: prevent or control disease, report injury, report child abuse or neglect and domestic violence, report reactions to medications, and report birth or death.
  • Health Oversight Activities: We may give your protected health information to health oversight agencies, like the Department of Healthcare and Family Services or the Department of Human Services during audits, investigations, inspections and other proceedings related to oversight of the health care system. These kinds of activities are necessary for government agencies to make sure that we are doing what they pay us for, properly and according to the law.
  • Judicial and Administrative Proceedings: We may disclose your protected health information in the course of any court or administrative proceeding.
  • Law Enforcement: We may give your protected health information to a law enforcement official for purposes such as identifying a suspect, witness, and missing person, or to comply with a court order or subpoena, and other law enforcement purposes.
  • Fundraising: We may contact you for fundraising activities. We are a not for profit organization that relies on the support of the community and we may contact you to ask for a donation. Donations are voluntary and there is no obligation for you to make a donation to Options CIL.

When We May Not Use or Disclose Your Health Information 
Except as described above or as permitted by State or Federal law, we will not use or disclose (release) your protected health information without your written consent. You may revoke (take back) your authorization in writing if possible (or in an alternate format if necessary), at any time. If you take back or cancel your authorization, we will no longer use or disclose your protected health information for the reasons covered by your authorization. Of course, if we have already disclosed your information with your permission, when you cancel your authorization, we cannot take your information back from those who received it from us.

In addition, we will require your written consent for the disclosure of psychotherapy notes, and before we will use or disclose your protected health information for marketing purposes that are paid for by a third party.

Sale of Protected Health Information: We will not sell your protected health information.

SMS TEXTING PRIVACY POLICY
Effective Date: July 24, 2026

1. DATA SECURITY and INFORMATION HANDLING

Options Center for Independent Living is committed to protecting the security of your personal information. We implement industry-standard security measures to safeguard your data against unauthorized access, use, or disclosure. However, it is also your responsibility to protect the confidentiality of your account information and any passwords associated with your use of our services.

You agree to notify Options Center for Independent Living immediately of any unauthorized use of your account or any other security breach. Options Center for Independent Living will not be liable for any loss or damage arising from your failure to protect your account or personal information adequately. By using our services, you acknowledge and accept that no data transmission over the Internet or mobile networks can be guaranteed to be 100% secure, and therefore, you use our services at your own risk.

2. PRIVACY POLICY

Options Center for Independent Living collects personal information from you when you interact with our services, including when you sign up, make purchases, or communicate with us via text messages. The types of information we collect may include your name, contact details, payment information, and any other information you voluntarily provide.

We use this information to provide, maintain, and improve our services, process transactions, communicate with you, and comply with legal obligations. Your information may be shared with trusted third-party service providers solely for the purpose of operating our business and fulfilling our commitments to you. We do not sell, rent, or share your personal data with third parties for marketing purposes.

You have the right to access, correct, or delete your personal information at any time, and we are committed to handling your data in a secure and transparent manner.

3. DATA PROTECTION

Options Center for Independent Living takes the security of your personal information very seriously. We employ industry-standard security measures, including encryption and secure servers, to protect your data from unauthorized access, alteration, disclosure, or destruction. We continuously monitor our systems to ensure your information is safe and secure, and we are committed to maintaining the highest levels of data protection to safeguard your privacy.

4. EXPLICIT NON-SHARING OF INFORMATION

Options Center for Independent Living is committed to upholding the highest standards of privacy for all personal information collected through our text messaging services. We do not share, sell, rent, distribute, or trade your personal data to third parties unless legally required to do so. Any information shared with third parties is exclusively for the purpose of delivering our services to you. We assure you that your data will never be shared/sold with third parties for marketing purposes.

5. OPT-OUT INSTRUCTIONS

If you no longer wish to receive text messages from us, you can opt out at any time by replying with the word ‘STOP’ or ‘UNSUBSCRIBE’ to the number from which you received the message. Upon receiving your request, we will promptly remove you from our messaging list, and you will no longer receive further text communications from us.

6. CHANGES TO THE PRIVACY POLICY

Options Center for Independent Living may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will notify you by updating the “Last Updated” date at the top of this policy. In the event of significant changes, we will provide a more prominent notice, such as sending an email notification or displaying a notice on our website.

By continuing to use our services after these changes, you agree to the revised Privacy Policy. We encourage you to periodically review this policy for the latest information on our privacy practices.

8. CONTACT INFORMATION

For any privacy inquiries, please contact us at Therese.Cardosi@optionscil.org or call us at 815-936-0100.

SMS TEXTING TERMS AND CONDITIONS
Effective Date: July 24, 2026

By signing up for text messages, you agree to receive informational messages (appointment reminders, account notifications, etc.) from Options Center for Independent Living at the number provided. Message frequency varies. Msg & data rates may apply. If you require assistance, reply HELP, or you can call 815-936-0100 or email us at Therese.Cardosi@optionscil.org to reach our office. You can opt-out at any time by replying STOP.

To Request Information, Exercise Your Rights, File a Complaint 
If you want to exercise your rights, get a better explanation of your rights, or if you want to file a complaint about your health information rights, please contact our Privacy Officer:

Jennifer Cappellano
Options Center for Independent Living, 22 Heritage Dr., Suite 107
Bourbonnais, IL 60914
815-936-0100 (voice) or 815-936-0132 (TTY)

Or you may also contact our Executive Director:
Therese Cardosi
Options Center for Independent Living, 22 Heritage Dr., Suite 107
Bourbonnais, IL 60914
815-936-0100 (voice) or 815-936-0132 (TTY)

You may also file a written complaint with the U.S. Department of Health and Human Services if you believe your health information privacy has been violated by mailing it or e-mailing it to the Secretary of the U.S. Department of Health and Human Services located at:

U.S. Department of Health and Human Services
200 Independence Avenue, S.W.  Washington, D.C. 20201
(202) 619-0257      Toll Free: 1-877-696-6775
HHS.Mail@hhs.gov

We cannot, and will not, require you to give up the right to file a complaint with the Secretary of the U.S. Department Health and Human Services (HHS) in order to get services from our organization.

We cannot, and will not, retaliate against you for filing a complaint with us or with the Secretary of the U.S. Department Health and Human Services.

Changes to this Notice 
We reserve the right to change this Notice of Privacy Practices at any time and to make the new notice terms effective for all health information that we already have. We will distribute the new notice to you whenever we make important changes. Until such time, we are required by law to comply with the current version of this Notice.

Effective: September 23, 2013